Customer Service Manager, Retail Brokerage

1. JOB PURPOSETo manage the Customer Service (CS) Team to ensure efficient, high-quality service that meets both internal and external customer needs and expectations. Lead the team to achieve assigned KPIs while adhering to company procedures and guidelines, enhancing the overall customer experience.2. KEY ACCOUNTABILITIES & OUTCOMES* CS Management:• Recruiting & training and developing...

Education & Working experience• University graduated. Economics, Finance or Banking is preferable• Over 5-year-experience in Customer Service or Call Center, preferred in Financial Services• Certificate in Brokerage/ Brokerage License is preferrableJob Competencies:• Good communication and endure work pressure• Familiar with CRM system/ call center• Proficient in MS Office (Word, Excel, Power Point,...)• Good Analysis...