Senior Customer Service Agent

1/ Strategy - Create customer loyalty.- Continuously driving productivity improvements in the end-to-end process- Improve profitability by continuously driving costs out of the customer services activity and maximizing income opportunities.- Seek upselling opportunities.- Assist in driving sustainable growth.2/ Customer Focus- Ensure that solutions are clearly defined within the customer’s SOP and understood by...

- At least 02 to 03 years of experience in Customer Service / Customer Experience or similar role(s) in the logistics industry- Experience with Supply Chain Management (SCM) / end-to-end product(s) is a big plus- Bachelor’s Degree, majoring in Logistics and Supply Chain Management is preferable- Language proficiency: Native Vietnamese, Professional English level- Customer-centricity...