Customer Support/ Technical Support

Report to: CS Team Leader1. General task• Customer care - Taking cases supporting customers' product support issues, pre-sales and after-sales support.• Review issues and contact clients to understand problems. Ensure they stay informed as to the status/solution of their issue.• Utilizes troubleshooting tools to help resolve client issues.• Resolves or escalates client issues and documents the whole process.• Collaborate with...

QUALIFICATIONS (education, experiences and other basic requirement)Knowledge expert• Bachelor's degree or higher in Computer Science or related field• Have 3+ years of experience in the technical support/ customer support or related technical field.Skills• Strong analytical and English/Chinese communication skills is a must. (English level IELTS 5.5 - 6.0 or equivalent/ Chinese level HSK 3 - 5 or...