English Customer Care Executive

PURPOSE AND SCOPE OF ROLEThe English Care Executive role is to manage customer expectations, to ensure that all problems / questions of the ESP clients are quickly and proactively resolved and to assist the Operations Manager in monitoring the Operations team. The role also coordinates with regional offices and non-core destination suppliers to ensure...

QUALIFICATIONS AND KNOWLEDGE EXPERIENCE• Tertiary studies in Tourism, Hospitality, Economics or Business • Minimum 3 years in Travel, Hospitality or 2 years in Customer Care Services• Extensive destination knowledgeSKILLS COMPETENCY LEVELS• Excellent written and spoken English Managing Performance• Thorough understanding of MS Office (Excel, Word, Power point Teamwork etc.)• High proficiency in interpersonal skill•...