Customer Care Executive - Nightshift

PURPOSE AND SCOPE OF ROLEThe English Care Executive role is to manage customer expectations, to ensure that all problems / questions of the ESP clients are quickly and proactively resolved and to assist the Operations Manager in monitoring the Operations team. The role also coordinates with regional offices and non-core destination suppliers to ensure...

• Tertiary studies in Tourism, Hospitality, Economics or Business • Foreign cultures understanding• Extensive destination knowledge• Minimum 3 years in Travel, Hospitality or 2 years in Customer Care Services• Excellent written and spoken English• Thorough understanding of MS Office (Excel, Word, Power point etc.)• High proficiency in interpersonal skill• Problem solving