Business Analyst (Salesforce)

• Serve as the bridge between business users, internal IT teams, and Salesforce implementation partners to ensure platform solutions meet real business needs.• Gather, analyze, and document business requirements across departments, including Customer Service, Sales, Operations, and beyond.• Translate business needs into scalable Salesforce solutions and workflows, focusing on usability, performance, and business impact.• Define and maintain platform-wide...

• 2+ years of hands-on experience as a Business Analyst or Product Owner working on Salesforce CRM projects.• Well understanding of Salesforce core architecture, including Service Cloud, Sales Cloud, Flow, Automation, Custom Objects, and Integrations.• Experience gathering and documenting requirements for enterprise workflows and customer lifecycle management.• Solid understanding of customer service and operational processes, ideally within financial...