Nhân Viên Đặt Phòng (Reservation Executive)

- Handle telephone enquiries, accepting reservations and the subsequent input in the computer system.- Make sure all computer input, manual filing procedures and statistical information relevant to reservations must be of high quality- Provide the most comprehensive and accurate information, to telephone callers, guests- Ensure that you are completely aware of the complete range of services and facilities that the hotel will provide to its guests and visitors.- Provide lead advice and constant "feedback" concerning both enquiries and firm reservations.- Maximize the hotel’s occupancy potential, whilst protecting the Hotel's business mix.- Ensure that all guests queries and reguests are attended to in a helpful, professional yet warm and friendly manner- Responsible for ensuring that all reservation filing and correspondence is carried out daily. Filing must be strictly monitored and filed in a way which ensures that all information is quickly on hand and easily located by all staff within the Front Office

- Degree in hospitality sector- Work experience in a similar position at least 1 year- Computer literate (Windows environment, PMS, etc) and an aptitude for new technologies- Languages: fluent in the national language, English and a third language is a priority- Team spirit- Enthusiastic- Good presentation and writting & speaking skills- Dynamic- Sales oriented