Assistant Accounting Service Manager

We are looking for a proactive and detail-oriented Assistant Accounting Service Manager to support our accounting service team in delivering accurate, timely, and high-quality financial services. This role is ideal for someone passionate about fostering team success, ensuring smooth daily operations, and addressing client needs with professionalism and efficiency.
1. Work location: 9th Floor, Ree Tower, 9 Doan Van Bo, Ward 13, District 4, HCMC
2. Work hour: This position requires direct client interaction within the US, with working hours aligned to US time zone from 9PM – 6AM (Mon – Fri). Flexibility and remote work options are available.
3. Responsibilities:
a. Team Support and Coordination
Assist in supervising and mentoring the accounting service team.
Coordinate team schedules to ensure adequate coverage and adherence to client deliverables and deadlines.
Provide input on training plans to help team members improve technical skills and productivity in accounting tasks.
Act as a back-up for team members during staff turnover or high-demand periods.
b. Accounting Service Operations
Ensure smooth daily operations, adhering to established accounting policies and procedures.
Address escalated client inquiries or issues related to accounting services, ensuring timely and effective resolution.
Support in monitoring workflows and identifying areas for process and accuracy improvements.
c. Performance Monitoring
Track team performance metrics and ensure alignment with department and client goals.
Collaborate with the Accounting Service Manager to analyze performance data and client feedback.
Implement and maintain quality control measures to ensure accuracy and timeliness in deliverables.
d. Client Interaction
Assist in maintaining strong relationships with key clients by addressing their accounting-related inquiries.
Support the preparation of regular reports on team performance and service improvements for clients.
e. Process Improvement
Stay informed about industry trends and recommend ways to optimize accounting workflows and technologies.
Contribute to the development and execution of innovative strategies to enhance client satisfaction and service efficiency.

Qualifications:
Bachelor's degree in Accounting, Finance, or a related field.
Proven experience (5+ years) in accounting, finance
Previous experience (1+ years) in a supervisory role
Preferably candidate with experience in BPO, finance service company
Strong knowledge of accounting principles, standards, and regulations (e.g., GAAP).
Proficient in using accounting software and tools
Great communication and interpersonal skills, with a proven ability to build rapport, influence stakeholders, and manage client relationships effectively.
Demonstrated ability to prioritize tasks, meet deadlines.
Work Behavior:
Ability to lead, plan and manage in an entrepreneurial, team-oriented environment.
Highly organized with strong project management skills, and drive to meet organizational objectives; ability to manage multiple projects on interrelated timelines.
Demonstrate experience in getting things done in a dynamic, entrepreneurial environment.