Customer Services Manager

Overall in charges of contract and SOP/KPIs management, forwarding and transportation bidding/quotations, customers’ requirements, overseas agents’ correspondence and offering solutions.
Manage, supervise and give direction to staff in details to maximize usage of trucks for strengtheng  service quality and reducing overhead cost.
Responsible for administration and service performance inclusive of mornitoring human, truck team, spare parts, fuel, deposit for drivers, pre-paid to ports ...
Identify opportunities for SOP and process improvements.
Have meeting with overseas and local customers
Manage the whole operation process of Air Freight and Sea Freight.
Understand customers’ needs to advise appropriate solutions that enable customers to enjoy the full benefit of comprehensive services.
Solve high level problems and respond customers’ complex calls about service questions and general customer concerns.
Be responsible for maintaining good relationships and a high level of professionalism with customers.
Train new employees based on experience and skill.

Qualification level: Bachelor in foreign trade, transportation, economic or related logistics.
Strong knowledge regarding export - import
Proficiency in English (or Japanese) communication
Good at MS and related software.
At least 5 years experience in industrial forwarding or logistics and equivalent level.
Ability to lead, plan up, analyse and solve troubles.
Ability to build rapport quickly.