Customer Support Executive

Work with the product team to provide excellent customer support
Help customers set up and use BSS Commerce Shopify apps.
Communicate technical issues to the development team and create follow-up tasks.
Keep customers updated on their requests.
Report common issues to the product team to help improve our apps.
Participate in regular online training sessions.
Develop and update knowledge base articles, FAQs, and support guides to empower customers to find solutions independently.
Handle additional tasks as needed (about 10% of your workload).

Preferably 20-25 years old.
Availability to work full-time, on-site, 40 hours per week.
Proficiency in English, with an IELTS score equal or above 7.0
Strong skills in communication, presentation, and analysis.
Prior experience in Shopify customer support, and e-commerce is an advantage.
Basic knowledge of HTML/CSS is a plus point.
Team player with a fast learning ability.