Customer Service Engineer For Fresher (Hanoi, Hochiminh)

What is Azure Authentication?
Azure Authentication is a core component of Microsoft Entra ID (formerly Azure Active Directory - Azure AD), responsible for verifying user and application identities within the Azure ecosystem
Primary Goal: Ensuring secure access control to applications, systems, and data by authenticating users and devices.
Key Authentication Methods:
Password-based Authentication – Traditional username & password login.
Multi-Factor Authentication (MFA) – Adds an extra layer of security.
Passwordless Authentication – Uses Windows Hello, FIDO2, or Microsoft Authenticator.
Certificate-based Authentication (CBA) – Uses digital certificates for authentication.
Single Sign-On (SSO) – Allows users to log in once and access multiple apps
Why It Matters?
Enhances enterprise security and prevents identity-based attacks.
Protects users against phishing, brute force attacks, and credential theft.
Integrates with key Microsoft services like Microsoft 365, Azure Virtual Desktop, SharePoint, Teams.
MAIN RESPONSIBILITIES:
• Review issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
• Resolve or escalate multiple and varied customer issues. Documents technical work and research.
• Analyze problems and develops solutions for customer needs using log analysis and other proprietary tools.
• Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
• Attend readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement
• Provide feedback to improve products to more senior engineers or technical advisors.
• Identified potential defects and escalates to more senior engineers to resolve.
• Use automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.
• Follow processes provided by the business.
• Attend case triage meetings or case discussions to collaborate and share ideas to resolve problems

Must Have:
Open to Freshers & Non-Tech backgrounds – only requires fluency in English (Equivalent to IELTS Speaking 6.5 or higher).
Priority given to candidates with customer service experience or a strong customer-oriented mindset.
Willingness to work in shifts and work night shifts
5 days work week, 2 unfixed days off (9 hours a day, consisting of 8 hours of work and 1 hour for breaks)
Nice To Have:
Having a background or working experience in IT/Technical/Engineering/Science/Automation is an advantage.