Customer Service Supervisor

1. Manage CS Team’s daily operations (55%):• Call flow & dropped call real-time monitoring,• Walk-in customer serving, • Email, Zalo chat contact channels, • Random check CSM tickets’ logging content, • TAT control, and do following up over TAT cases with related Departments;• First call resolution (FCR) control • To collaborate with other Departments (internal customer) to determine best practice for...

1. Qualification • University graduated. Economics, Finance or Banking is preferable.2. Work Experience • Over 5-year-experience in Customer Service or Call Center.• Over 3-year-experience of team management.3. Knowledge • Vietnamese & English - advanced.• Understanding about SVFC's products.• Customer service oriented & Having knowledge/experience in deadling with customer, Customer service or service industries.• Having rich experience in complaint handling, dealing with both internal...