Customer Service Officer

Job Summary:• To assist CS Team Lead in managing daily works, give comment(s)/ideas(s) or identify opportunities for quality improvement, and developing initiatives/project/system enhancement• To deal with internal customers (All departments) and external customers (customers, business partners) in order to get the assigned work(s) done and meet CS’s KPIs• To assist Team Lead in monitoring...

Job Requirements:1. Qualification:• College/University graduated. Economics, Finance or Banking is preferable2. Work Experience:• At least 3 years experience in customer service/call center or related industries3. Knowledge • Vietnamese & English - intermediate• Understanding about financials’ products• Customer service oriented & Having knowledge/experience in dealing with customer, Customer service or service industries• Having experience in complaint handling,...