Customer Experience Team Leader

Mô tả công việcThe CX Leader will oversee and drive all customer experience (CX) projects, ensuring a seamless and exceptional customer journey across all touchpoints. This role requires a strategic thinker with a passion for creating impactful CX initiatives and the ability to lead cross-functional teams to deliver results aligned with the company's vision...

Education:Bachelor’s degree in Business Administration, Marketing, Customer Experience, or a related field. Master’s degree is a plus.Experience:5+ years of experience in customer experience management, project management, or a related role, preferably in retail or consumer-facing industries.Proven track record of successfully managing CX initiatives and delivering measurable results.Skills and Competencies:Strong project management...