Operations Manager

Tasks & Responsibilities:I) Management:• Improving operational management systems, processes, and best practices• Establishing customer service policies and procedures to increase the quality of customer service• Setting customer satisfaction targets and working with the team to meet targets consistently• Conduct quality control tests to ensure organization standards are being met.• Take part in recruiting, training,...

• At least 5 years of experience in Customer services and at least 3 years in management (prefer working in professional call center environments) • Having knowledge in the Remittance or Fintech industry is a plus • Knowledge of organizational effectiveness and operations management • Achieved proven track record of evaluating...