SCM Customer Service Team Leader

KEY RESPONSIBILITIES- Focus on the key Customer Service Drivers: • Easy to Business with; • Timely Delivery of Documents; • Pro-Active Notification; • Exception Management; • Efficient claim handling- Booking with vendors/ shippers- Planning with vendors/ shippers (Vendor coordination)- Query Resolution with shippers/ Customers/ Key Account Managers- ensure timely...

Operational knowledge & Customer Service Experience• Have experience in a large Operations / Customer service teams in the Logistics sector is a plus• Working knowledge of FACT, MODS• Familiarity with Damco/Maersk Policies and Processes relating to the following is preferred: • Customer Service Quality Standards, Quotation Standards and Pricing Policy • Processes...