Quality Assurance Specialist (BPO, Call Center)

YOU WILL: • Regularly review agent backlog to identify compliance, case handling, and process issues, report findings to management team promptly. • Conduct recovery calls to mitigate high-risk cases, enhancing team performance. • ...

• Willing to work in shifts including night shifts monthly (7:00 – 16:00, 15:00 – 0:00, 23:00 – 8:00) • From 2 years of working experience with at least 1-year experience in QA position in customer support field. • Fluent in English. ...