IT Support Engineer (Microsoft Products)

Your role & responsibilities1. Provide technical support to Microsoft consumers:• Effectively communicate technical information and troubleshooting steps to Microsoft consumers via phone and email in English.• Utilize strong knowledge of Microsoft Products to diagnose and resolve customer issues.• Clearly document customer interactions, resolutions, and knowledge gained for future reference and team knowledge sharing.2. Maintain...

1. Communication & Interpersonal Skills:• Excellent written and verbal communication skills in English (fluency required).• Outstanding customer service skills with a focus on empathy, patience, and active listening.• Ability to clearly and concisely explain technical concepts to technical and non-technical customers.2. Professional Attributes:• Passion for technology...