O365 Customer Support (Dayshift)

You will: • Reviews issues and contacts customers to understand technical issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues. • ...

• Proficient in English (4 skills)• Must have experience or knowledge in the IT industry, OR customer-facing experience with a strong interest in the IT industry.• Demonstrates a strong customer service mindset.• Willing to work in shift rotations, including day shifts and night shifts assigned by the manager, as well as during Tet and...