IT Helpdesk

Core Responsibilities 1. User Support: Promptly handle and resolve user support requests related to computers, computer networks, software, and peripheral devices (e.g., UPS, printers, photocopiers, scanners, etc.). Set up computers for new employees (including operating systems, email, printers, scanners, and commonly used software). All other IT matters were reported by users or assigned by supervisor. 2. User Account Management: Administer user accounts on Active Directory (e.g., create, allocate, lock accounts, update titles, assign user permissions according to company policies, and all the administrator tasks related to user's account). Manage software licenses and purchase required licenses as requested. 3. Network Administration: Manage and maintain the company's internal network and branch office networks to ensure stable operations and security, including Internet, LAN, Office VPN, switches, routers, UPS, and Wi-Fi. Manage and maintain the company’s server room. 4. Camera System Management: Administer the company's and branch offices' CCTV systems. 5. Documentation: Write user guides and documentation for system and software installation and usage. 6. Collaboration: Coordinate with senior specialists to resolve complex issues. Deploy, upgrade, and manage office hardware infrastructure as assigned by the team leader. Provide support and consultation for building network/telephony infrastructure for new branch offices. Work with ISO team to build up and adapt to ISO processes