VỊ TRÍ NHÂN VIÊN CS CHĂM SÓC KHÁCH HÀNG

Handle basic import shipment (sea/air import)
- Communicate with agent to get booking confirmation
- Receive shipping document/ pre-alert from agent.
- Check the information, validity of documents and double check with customer/ agent to amend if have any problems.
- Contact with PIC’s CWO to open cargo file in CWO system. Then making Debit note of shipments
- Follow sailing schedule from POL, transit port, POD to update for customer in time if any change. Work with
agent/carrier to load cargo on the connecting vessel at transit port as booking.
- Contact with shipping line/ airline/ agency of shipping line to get NOA, Debit Note, Invoice...
- Submit Manifest on VNSW, revise Manifest if any
- Issue NOA, Debit note and release DO & EDO for customer
- Follow with Logistics Department about Customs Declaration status and Delivery schedule to customer's warehouse as plan to update for related parties
- Make payment for shipping line, vendor, agent
- Fulfill data and close cargo files, make report form as leader's request.
- Perform other duties as assigned: support team leader to check sailing schedule, check rate with agent/ carrier.
=> In conclusion: Handle all-in document operations of import shipment with all of terms in Incoterm 2020, Freehand and Nominated
Support PIC for Export department
- Receive booking, loading plan from customer
- Get booking confirmation from carrier, following loading time with customer/ logistic department to ensure closing time
- Submit SI/VGM, issue Bill & Insurance
- Check documents with customer
- Contact with PIC’s CWO to open cargo file in CWO system, send pre-alert to agent
- Make payment for shipping line, agent
- Fulfill data and close cargo files