Customer Service – Service Renewal Fee Collector

Collect renewal fees according to assigned data and targets, using emails, messages, and phone calls.
Proceed with the service renewal following the internal procedure (This task will be trained later).
Follow up the running process and take care of the orders to ensure they are delivered on time.
Maintain strong customer relationships.
Manage customer data, documents and orders on CRM and Shared Drive.
Provide regular, transparent, detailed feedback and reporting on personal performance (if requested) to Team Leader/Head of Department.

Bachelor's degree in English Linguistics, Economics, Banking, Business Administration, etc.
At least 1 years of work experience in related fields such as Customer Service, Sales Executive, Corporate Services, Data Entry, etc.
Highly effective teamwork spirit, time management, organizational, negotiation and problem solving skills.
Good knowledge of MS Office.
Familiar with documentation and CRM system.
Proactive attitude, hardworking, able to work both independently and within a team, able to multitask.
Having a basic knowledge of Economics, Finance, or International Banking is an advantage.